Privacy Policy

1. Introduction

Thailand Massage Bangkok ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our massage therapy services.

We understand the importance of your privacy and are committed to maintaining the confidentiality and security of your personal information. This policy applies to all information collected through our website, mobile applications, and during the provision of our massage services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Book our massage services
• Contact us through our website or email
• Subscribe to our newsletter
• Participate in surveys or promotions
• Leave reviews or testimonials

This information may include:

• Full name and contact information (email, phone number, address)
• Booking preferences and service history
• Payment information (processed securely through third-party providers)
• Health information relevant to massage therapy (allergies, medical conditions, preferences)
• Communication records and correspondence

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on our site
• Date and time of visits

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Scheduling and confirming massage appointments
• Providing personalized massage services
• Processing payments and managing billing
• Communicating about your appointments and service updates
• Maintaining service quality and customer satisfaction

3.2 Business Operations

• Improving our website and service offerings
• Analyzing usage patterns and preferences
• Conducting marketing and promotional activities (with consent)
• Responding to customer inquiries and support requests
• Complying with legal obligations and regulations

3.3 Health and Safety

• Ensuring appropriate massage techniques for your health condition
• Maintaining health and safety protocols
• Keeping records for liability and insurance purposes
• Providing continuity of care across multiple sessions

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, trade, or rent your personal information to third parties for commercial purposes.

4.2 Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our operations (payment processors, booking systems, email services)
• Legal Requirements: When required by law, court order, or legal process
• Safety Concerns: To protect the safety and security of our clients, staff, or the public
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice to you)
• Consent: When you have given explicit consent for specific sharing

4.3 Massage Therapists

We share relevant health and preference information with your assigned massage therapist to ensure safe and effective treatment. All therapists are bound by professional confidentiality requirements.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure and regular security updates
• Access controls and authentication protocols
• Regular security audits and monitoring
• Staff training on data protection and confidentiality
• Secure disposal of personal information when no longer needed

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

• Booking Information: Retained for 2 years after your last service for customer service and legal purposes
• Health Information: Retained for 3 years as required by healthcare regulations
• Payment Records: Retained for 7 years as required by tax and financial regulations
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: Anonymized after 26 months

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Update your contact preferences and information

7.2 Data Portability and Deletion

• Request a copy of your personal information in a portable format
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for processing (where applicable)

7.3 Marketing Communications

• Opt-out of marketing emails at any time
• Unsubscribe from newsletters and promotional communications
• Set preferences for types of communications you receive

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website usage. Types of cookies we use include:

8.1 Essential Cookies

Necessary for the website to function properly, including security, navigation, and basic functionality.

8.2 Analytics Cookies

Help us understand how visitors interact with our website by collecting and reporting information anonymously.

8.3 Preference Cookies

Remember your choices and settings to provide a personalized experience.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Children's Privacy

Our services are intended for adults (18 years and older). We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Thailand. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Bangkok, Thailand.

15. Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.