Terms of Service

1. Introduction and Acceptance

Welcome to Thailand Massage Bangkok. These Terms of Service ("Terms") govern your use of our website and professional massage therapy services. By accessing our website or booking our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services. These Terms constitute a legally binding agreement between you and Thailand Massage Bangkok.

2. About Our Services

2.1 Professional Massage Therapy

Thailand Massage Bangkok provides professional therapeutic massage services including:

• Traditional Thai Massage
• Aromatherapy Oil Massage
• Deep Tissue Massage
• Foot Reflexology
• Sports Massage
• Prenatal Massage (for qualified clients)

2.2 Educational Information

Our website provides educational information about:

• Benefits of massage therapy for health and wellness
• Traditional Thai massage techniques and history
• Stress relief and relaxation methods
• Health and wellness tips
• Self-care and maintenance between sessions

2.3 Service Scope

All services are provided for therapeutic, wellness, and relaxation purposes only. Our massage therapy services are:

• Non-sexual and professional in nature
• Focused on health, wellness, and therapeutic benefits
• Performed by licensed and certified massage therapists
• Conducted with proper draping and professional boundaries

3. Booking and Appointments

3.1 Booking Process

• All bookings must be made through our official website, phone, or email
• We recommend booking at least 2-3 hours in advance
• Same-day appointments are subject to therapist availability
• Group bookings require 48 hours advance notice

3.2 Booking Confirmation

• All bookings are confirmed via email or phone
• You will receive therapist details and estimated arrival time
• Please ensure someone is available at the specified location
• Provide accurate contact information for communication

3.3 Age Requirements

• Clients must be 18 years or older
• Minors (16-18) require parental consent and supervision
• Prenatal massage is only provided after 12 weeks of pregnancy

4. Health and Safety Requirements

4.1 Health Disclosure

Clients must disclose any health conditions, injuries, or medical concerns that may affect the massage treatment, including:

• Recent surgeries or injuries
• Chronic health conditions
• Allergies to oils or products
• Pregnancy status
• Current medications that may affect treatment
• Areas of pain or sensitivity

4.2 Contraindications

Massage therapy may not be suitable for individuals with certain conditions. Please consult your healthcare provider before booking if you have:

• Acute illness or fever
• Infectious skin conditions
• Recent fractures or severe injuries
• Certain cardiovascular conditions
• Blood clotting disorders
• Severe osteoporosis

4.3 Client Responsibilities

• Provide accurate health information
• Communicate comfort levels during treatment
• Follow post-massage care recommendations
• Inform us immediately of any discomfort during treatment

5. Payment Terms

5.1 Pricing and Payment

• All prices are listed in Thai Baht (THB)
• Payment is due after service completion
• We accept cash, major credit cards, and mobile payments
• Prices may vary based on location and special requirements

5.2 Additional Fees

• No travel fees for central Bangkok locations
• Additional fees may apply for locations outside our standard area
• Holiday and peak season rates may apply
• Group booking discounts available upon request

5.3 Tipping Policy

• Tipping is appreciated but not mandatory
• Standard tips range from 10-20% of service price
• Tips should be given directly to the therapist in cash

6. Cancellation and Refund Policy

6.1 Cancellation Requirements

• Cancellations must be made at least 3 hours before appointment time
• Late cancellations (less than 3 hours) may incur a 50% fee
• No-shows without notification may be charged the full amount
• Weather-related cancellations are handled case-by-case

6.2 Rescheduling

• Appointments can be rescheduled with 3+ hours notice
• We will accommodate rescheduling based on availability
• Multiple reschedules may affect future booking privileges

6.3 Refund Policy

• Refunds are provided for services not rendered due to our cancellation
• Client-initiated cancellations follow the cancellation fee structure
• Refunds are processed within 5-7 business days
• Dissatisfaction with service will be addressed through service recovery, not automatic refunds

7. Professional Conduct and Boundaries

7.1 Professional Standards

• All services are strictly therapeutic and professional
• Appropriate draping is maintained at all times
• Therapists follow professional ethical guidelines
• Clear communication and consent for all treatments

7.2 Client Conduct

Clients are expected to:

• Treat therapists with respect and professionalism
• Communicate appropriately and professionally
• Respect therapist boundaries and professional limits
• Refrain from inappropriate requests or behavior

7.3 Zero Tolerance Policy

We have zero tolerance for:

• Sexual misconduct or inappropriate requests
• Harassment or inappropriate communication
• Discrimination or disrespectful behavior
• Violation of therapist personal boundaries

Violations will result in immediate service termination and potential legal action.

8. Liability and Risk Acknowledgment

8.1 Assumption of Risk

By booking our services, you acknowledge that:

• Massage therapy involves physical contact and manipulation
• There are inherent risks associated with massage therapy
• You understand the nature of the treatment you are receiving
• You have disclosed all relevant health information

8.2 Limitation of Liability

Thailand Massage Bangkok's liability is limited to:

• The amount paid for the specific service in question
• Direct damages only, excluding consequential or indirect damages
• Claims made within 30 days of the service date

8.3 Insurance and Professional Coverage

• All therapists carry professional liability insurance
• We maintain appropriate business insurance coverage
• Clients should consult their own insurance for coverage details

9. Privacy and Confidentiality

9.1 Client Privacy

• All client information is kept strictly confidential
• Health information is protected under therapeutic privilege
• Personal information is used only for service provision
• We do not share client information without consent

9.2 Professional Discretion

• Therapists maintain professional confidentiality
• Client privacy is respected at all times
• Therapeutic records are kept secure and private

10. Website Use and Content

10.1 Acceptable Use

When using our website, you agree not to:

• Use the site for any unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Use automated tools to access or collect data
• Upload malicious content or spam

10.2 Content and Intellectual Property

• All website content is owned by Thailand Massage Bangkok
• Content is provided for informational purposes only
• You may not reproduce or distribute our content without permission
• Educational content is for general information, not medical advice

10.3 Educational Disclaimer

The health and wellness information on our website is for educational purposes only and should not be considered medical advice. Always consult with qualified healthcare professionals for medical concerns.

11. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters or severe weather
• Government actions or regulations
• Labor strikes or transportation issues
• Technical failures or internet outages
• Public health emergencies

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. We will notify users of significant changes through:

• Email notifications to registered clients
• Prominent notices on our website
• Updates to the "Last Updated" date

Continued use of our services after changes constitutes acceptance of the modified Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Thailand. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Bangkok, Thailand.

14. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

For questions about these Terms or our services, please contact us:

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Thailand Massage Bangkok regarding the use of our website and services.